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Shinsegae Chairman makes public apology amid backlash over Starbucks Korea campaign

By Thomson Reuters May 25, 2026 | 7:44 PM

SEOUL, May 26 (Reuters) – Shares in South Korean retailer Shinsegae fell on Tuesday after its Chairman Chung Yong-jin made ​a public apology over a Starbucks ‌Korea marketing campaign that evoked a brutal 1980 military crackdown on pro-democracy protesters.

The retail conglomerate, which operates the Korean unit of Starbucks, has faced public ‌backlash ​over its “Tank Day” campaign ⁠involving tumblers on May ⁠18, as the country commemorated the student-led Gwangju Uprising of May 1980.

“I take it very seriously that Starbucks Korea’s inappropriate ​marketing hurt and angered many people,” Chung said. “I will take all responsibility for the ⁠incident.” Shinsegae shares opened ⁠higher on Tuesday, but then ​fell 2.6% after Chung’s comments.

Hundreds of people are ​estimated to have died or gone missing ‌when the military dictatorship of Chun Doo-hwan deployed troops and tanks to crack down on the protests.

Shinsegae fired the head of ⁠Starbucks Korea last week after apologising over “inappropriate marketing.” Starbucks Global has also apologised and said an ⁠investigation had ‌begun.

Following the criticism, South Korea’s Interior ⁠Minister said his ministry would ​stop ‌offering products from companies that “make light” ​of ⁠the country’s democratic history.

Starbucks Korea is 67.5% owned by E-Mart and 32.5% by Singapore’s sovereign wealth fund GIC, according to a company filing.

(Reporting by Heekyong Yang and Heejin KimEditing by ​Ed Davies)