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Samsung Elec Chairman apologises to customers, public amid labour tensions

By Thomson Reuters May 16, 2026 | 1:23 AM

SEOUL, May 16 (Reuters) – Samsung Electronics Chairman Jay Y. Lee apologised to customers and the public on Saturday over the company’s wage ​dispute with its South Korean labour union ‌ahead of a possible strike that could shake the economy.

“I sincerely apologise to customers around the world for causing anxiety and concern due to issues within our company,” ‌Lee ​said in his first public ⁠remarks on the dispute, ⁠adding that he also “deeply bows in apology to the public”.

After pay negotiations broke down this week, the labour minister met Samsung Electronics management ​on Saturday and urged the company to take an active role in resolving the dispute ⁠through dialogue.

South Korean government officials, ⁠including the prime minister and finance ​minister, have voiced concerns that a strike at Samsung ​should be avoided at all costs, warning it ‌could pose significant risks to economic growth, exports and financial markets.

The collapse of the government-mediated negotiations heightened concerns about a strike at the world’s biggest ⁠memory chipmaker, whose customers include Nvidia, AMD and Google.

The union said on Friday it remained committed to a planned ⁠strike starting next ‌week, even after the company proposed ⁠resuming pay talks without conditions.

In 2020, ​Lee ‌apologized for the behaviour of executives ​caught sabotaging ⁠labour union activities, and vowed to guarantee labour rights at the tech giant. Some of Samsung Group’s former and current executives have been investigated or convicted.

(Reporting by Heekyong Yang; Editing by Tom Hogue and ​William Mallard)