×

Novo CEO urges staff to embrace more customer-focused culture

By Thomson Reuters Sep 15, 2026 | 9:32 AM

By Jacob Gronholt-Pedersen

COPENHAGEN, Sept 15 (Reuters) – Novo Nordisk’s CEO Mike Doustdar on Tuesday urged employees to be more customer-focused, as ​the Wegovy maker seeks to regain ‌ground in the fast-growing obesity drug market.

The push comes as investors question whether Doustdar can restore Novo’s lead after the Danish drugmaker lost momentum to rival ‌Eli ​Lilly in a market that ⁠analysts expect could ⁠exceed $100 billion a year by 2030.

Novo was the first major mover in the weight-loss drug market when it launched Wegovy in the ​United States in 2021. But it has since fallen behind Eli Lilly, which moved ⁠more quickly to sell ⁠its Zepbound treatment directly to consumers.

Doustdar ​was speaking at a town hall meeting at ​the company’s headquarters near Copenhagen that was ‌broadcast globally and attended by media.

The chief executive, who took the helm in August last year, on Monday unveiled a new cultural ⁠strategy, dubbed “The Novo Way”, alongside plans to change the company’s day-to-day name and logo.

“We would like to ⁠become a ‌better and a bigger company. A ⁠company that does more for ​many ‌more, both patients and consumers,” Doustdar ​said.

He outlined ⁠four new principles: customer obsession, competitiveness, clarity, and care and integrity.

Novo is due to address investors at a capital markets day on Monday.

(Reporting by Jacob Gronholt-Pedersen. Editing by Louise Rasmussen and ​Mark Potter)