Teleperformance shares plunge on AI disruption concerns

By Thomson Reuters Feb 28, 2024 | 4:26 AM

MILAN (Reuters) – Teleperformance shares fell sharply on Thursday on concerns relating to artificial intelligence (AI) disruption to the French call centre firm’s business.

Two traders linked the drop to a statement by Klarna on Wednesday where the payments company boasted results of its AI assistant powered by Open AI.

Teleperformance shares were last down 14.9% in Paris before being halted from trading.

(Reporting by Danilo Masoni; Editing by Amanda Cooper)